Shipping
All our jewellery is handmade in our workshop in Orkney, and while we hold stock of some items, it can take up to 21 working days for your item to be dispatched. If you require an item sooner, we will certainly try to accommodate you. Please let us know by adding a date in the field marked ‘special instructions’ on the checkout page. If we cannot meet your requirements, we will contact you to advise.
When your order is placed you will receive a confirmation email that we have received your order.
Shipping
Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
The price you pay is the price displayed on this website at the time we receive your order apart from the following exception:
While we try and ensure that all the prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
UK Deliveries
Postage is free on orders over £100.00 - the standard postage charge on orders under this value will be £5.00. All deliveries will be sent by Royal Mail 48 hour tracked service. As per the Royal Mail, they aim to delivery all packages within 2-3 working days.
International Deliveries
International Shipping is sent by DHL. The cost for International Orders within the European Union is £15.00 per order. Shipping for the Rest of the World is £25.00.
Delivery Times
We are unable to guarantee delivery times from Orkney however typically standard service should arrive in the EEC within 5 days, 7 days to the rest of Europe and 7-10 days outside of Europe - requesting the express option should expedite delivery, however, we are not able to guarantee an exact delivery date due to possible customs delays.
Important Notice
The delivery times shown are supplied by Royal Mail. Shipping times listed reflect the time it takes for the package to travel from our warehouse to your door. It is not possible to guarantee delivery times on any items. Ortak can take no responsibility for delays caused during shipping, once goods have left the warehouse.
Christmas Deliveries
Approaching the festive season delivery times will get longer due to the volume of mail in the postal system. Please order well in advance for Christmas. Our current advice is that the last shipping date for stock items (see above) for the UK is 20th December, for Europe 12th December, for the US 12th December and for Australia 5th December. Items can be made to order until 10th December. Please phone or email if in doubt. We trust this information is of value in helping you to plan your Christmas shopping and to avoid disappointment.
Customs
All goods supplied to European Union Countries do need a customs declaration. VAT at the UK rate of 20% is included in the listed price. All international packages are marked as Small Packet and the goods are accurately described, with costs, on the Customs Declaration Document. Any customs or import duties are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.