Frequently Asked Questions
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
How long will it take to get my order?
Please note that all of our products are hand-made to order, so some may take up to 21 days to be made. If you require anything made for a specific date, please let us know in the 'Order Instructions' box on the Cart page. Once ready UK deliveries will be sent by Royal Mail 48 hour tracked service. As per the Royal Mail, they aim to delivery all packages within 2-3 working days. International orders will be shipped using Royal Mail International or DHL.
Can I return my product?
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Your order can be returned to our workshop within 14 days of you receiving your jewellery, ensuring you include a note of your order number. If your item is faulty please email us to arrange a returns label.
Can I buy a gift voucher?
Yes, you can buy gift vouchers online for your chosen amount or a physical gift card in any of our stores.
How is the jewellery packaged? Do you gift wrap?
Our jewellery is carefully packaged in our eco friendly gift boxes. We also offer a free gift wrapping service, just tick the box at checkout and we would be delighted to put the finishing touch to your order with our luxury gift wrap.
Can I send a gift direct to the recipient?
Yes, if you wish to send jewellery directly to someone as a gift just check the gift wrap box, include a note if you wish to send a message card and ensure you have given the correct delivery address.
Do you offer a bespoke service?
Our dedicated team of designers are available to help with any bespoke requests. We can take your design idea from concept to finished piece, including you along the way. Whether you’d like to create a one off piece that perfectly suits your taste, re-work a family heirloom or create a show stopping gift for a loved one we would be delighted to help you.
How is the jewellery made?
Ortak designs and makes all the master patterns of our jewellery. Moulds are then made of each master pattern from which each piece is cast. All the jewellery is made from sterling silver, or can be made in gold or any other metal to order. Semi-precious gemstones are also incorporated into many of our pieces or vitreous enamel.
How should I care for my jewellery?
- There are a few simple things you can do to take care of your Ortak Jewellery:
- Avoid wearing neck wires to bed as this can cause irreparable damage.
- When your jewellery isn’t being worn, place it in a zip seal bag to prevent tarnishing of the silver, which can happen when it is exposed to the air and its pollutants.
- Try to avoid contact with perfume, moisturisers and sun cream, as some chemicals can react with silver.
- Clean with a silver polishing cloth.
Are all of your materials ethically sourced?
We’re committed to protecting the environment and ensuring our supply chain is ethical at every stage.
We use recycled gold and silver to reduce the environmental impact from mining. All of our stones are the genuine article too and responsibly sourced.
We're doing all we can to cut single use plastics and to reduce waste in our packaging. Orders are sent in recyclable cardboard boxes.
I have another question that is not listed here?
Don’t worry, please get in touch and we will answer your questions, you can email hello@ortak.co.uk where our team will respond or telephone our workshop on 01856873201
